Frequently Asked Questions

What is mailVU?

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mailVU is an easy to use video messaging service developed by A2Stream Inc., a software company based in Charlotte, NC. mailVU has been named to the Top 101 Most Useful Websites on the Internet, and has been used by over one million people in 200+ countries and territories around the globe. We are an engineering company that writes our own software. If you would like to add video messaging to your business, school, or web app please contact us at support at mailVU.com.


What services does mailVU provide?

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Private video messaging service for individuals.
Subscriptions Plans with branding, incoming testimonial recorder, and other advanced features.
Video Contest Service that you can run from your website.
Video API for developers to add our video messaging service to their app.
Private Label service for companies wanting to offer service under their own brand.

Can I place my brand on the Video Emails?

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Our Business Plan allows you to tailor the video email templates with your logo and colors. A custom signature footer can be added with contact information and social media links. Our Business Pro upgrade allows you to apply any HTML design of your choice. Private Label service is completely branded for you, replacing all mailVU branding with yours, including the URLs.


How does the Customer Video Testimonial Widget Work?

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Our Business Plan includes an incoming video recorder for your website. All videos made on this recorder go into your Business Plan account dashboard. You may preview the video, download it for editing, and/or embed it directly into your website. We even let you resize it before embedding. The recorder is great for capturing video comments of any type directly from the user. Share these customer videos with the team so everyone can hear it right from the customer's lips!

Does mailVU have an API?

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mailVU offers an API to service providers and Universities. This allows you to utilize mailVU's recording, storing, and streaming platform and incorporate it right into your service. mailVU hosts and streams all the videos so you have no server or bandwidth expenses. Click to see our API Documentation on GitHub.

Does mailVU have mobile apps?

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Yes. Try our free mobile apps in iTunes and Google Play. Our mobile apps are perfect for recording and distributing video on-the-go. If you have a Basic or Business Plan you may log in from the app so videos are saved online, and your branding is applied. Use cases include video of real estate that you want to send a client, a video of a venue you are considering for an event, or simply recording and distributing a presentation. It's fast and easy! Want to private label our app with your brand? We do that too!

What do I need to use it?

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  • A smartphone, tablet, or computer with any modern browser (Firefox, Internet Explorer, Chrome, Safari, etc.)
  • Adobe Flash (if you don't already have it you can download it here)
  • A webcam
  • A microphone

Do I need to download software?

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No downloads are required for the computer service. mailVU video email service works in your browser. There is no software to download and no risk of viruses. If you want to use our mobile version you will have to download the app from iTunes or Google Play. The downloads are free.

Is there a demo?

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You may demo mailVU by using our free service. When you are ready for a Basic or Business Plan we offer a free 14 day trial. Developers have access to an API account for free in order to build out a proof of concept. Private Label...sorry, we can't offer a demo of this as it is custom built per client.

How private are mailVU videos?

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mailVU.com videos are not accessible by the search engines. We encrypt the names of the video links and host them in a secured environment. See this article on Increase peace of mind with a self-destructing message. We will not rent or sell your personal videos or other information to any other company or individual without your consent, except as we are required by law, or if disclosure of information is necessary to protect A2Stream, the mailVU.com users, or the general public. Please review our Privacy Policy for details.

How do I know my video email has been sent?

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You will receive a confirmation 'OK' whenever you send a video mail.

How do I know if the recipient viewed the video mail?

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Click on the Read Notification option when emailing your video. You will be notified every time the video is viewed. If you have an account you can view the message history to see who watched your video and who did not.

Can I retract a video mail already sent?

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Yes you can. In the account click on the red X next to the video to delete your message. The deletion is immediate, however keep in mind the recipient may have viewed the video prior to you deleting it.

How to I select a different webcam or special effect program?

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Near the recording window are icons for the camera and microphone.  Click on an icon to obtain a drop down list of options on your computer. 

If I don't specify a deletion date, how long will the video email be available for viewing?

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The default expiration time is 30 days. At that point the files will be deleted from our servers. If you want to specify a different date simply change the 30 days to anything between 1 and 365.

Can I view my recording before I send it?

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Yes. After recording click on the Play button to watch it. If you are happy with it go ahead and email it. If you want to re-record click the Record button again and it will overwrite the previous video.

How can I send my video mail to more than one person?

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When entering multiple email addresses, separate each one with a comma. We treat multiple email addresses as BCC (blind carbon copy) so recipients will not know who else received the video message.

Who can see my videos?

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Unless you decide to make the video public, the only person who can see your video is the person to whom you sent the video mail. Keep in mind that any email can be forwarded to others. To minimize the potential of your video being shared you can set a self-destruct option of 1 view.

Will video mails consume a lot of space in my inbox?

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No. The messages are under 25kb in size, smaller than typical Word documents. We store the large video files on our servers so it does not consume space in your mailbox. This also allows us to implement your deletion time frame selection, and provide read notification.

Can I view mailVU video emails on my iPhone, Android, or Windows Phone?

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Yes, you can! It will directly play on latest software version of most phones. We have noticed that some older phones (including Blackberry) only have enough memory to play short videos (e.g. 30 seconds). If this happens try saving it and then replay it, rather than open and play.

Help! I have no sound when I record.

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For all audio/video help read our technical support post

Help! I have no webcam video.

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**If you are using a Mac and not obtaining video, please download the latest version of Adobe Flash.**

For all audio/video help read our technical support post

How can I get a better thumbnail image?

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We take the thumbnail image during the first second of the recording.  You may want to sit still and smile into the webcam for the first two seconds so the thumbnail image does not show you talking with an open mouth, or looking away.

My video mails are going into the recipient's Junk folder.


Please read our article How To Keep Video Email Out Of Junk Folders.

The other person gets a Server Not Found message when trying to view my video.

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The recipient needs to open firewall port 1935. This firewall post also mentions the following:
"Some firewalls reject traffic that doesn't use the HTTP protocol. This behavior can prevent communication over RTMP even if port 1935 is open. Consult the documentation for the firewall to determine how to configure it to allow RTMP traffic."

If your friend cannot play the video from their work computer ask them to try from their smartphone, or from their home computer.

Be sure not to delete your video until the other person views it! mailVU videos are streamed to the user, so if you delete it from our servers the recipient cannot play it. It's not like a text email where the recipient has the file once you send it.

I have a great idea for mailVU. Where do I send it?

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For all ideas, suggestions and requests send video mail or email to support at mailVU.com

Free Service

Basic Plan Features

  • Account Dashboard for Saved Videos
  • Upload and email pre-recorded videos
  • Self-destruct after # of views/days
  • Download videos as MP4 or FLV
  • Login from mobile apps

Business Plan Features

  • Branding with Your Logo and Colors
  • Video Testimonial Widget included
  • Custom footer with social media links
  • Embed code for websites and newsletters
  • Inbox to receive videos from others
  • Contact list to store email addresses

Video Contest Features

  • Custom input form for your website
  • Upload videos from smartphones, tablets, computers
  • Private mailVU account to see entries
  • Embed or share video entries

API Features

  • Integrate Video Messaging into your App
  • mailVU encodes, hosts, and streams
  • Embed videos or distribute as video email
  • Free developer accounts

Private Label

  • Rebranded website video email service
  • Rebranded Basic and Business accounts
  • Rebranded mobile apps
  • mailVU branding and URLs replaced with yours
  • Sell as your own service

Videos Playing on iPhone
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